Privacy Policy
Last updated: May 2025
1. Introduction
StudioHub Collective is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the StudioHub Collective platform and Exchange marketplace.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, business name, and contact details when you register.
- Transaction Information: Details of purchases, enquiries, and orders made through the Exchange.
- Usage Information: How you interact with the platform, including pages visited and features used.
- Device Information: Browser type, IP address, and device identifiers.
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the StudioHub Collective platform.
- Process transactions and send related communications.
- Facilitate connections between buyers and sellers on the Exchange.
- Improve and personalise your experience.
- Comply with legal obligations.
4. Information Sharing
We may share your information with:
- Sellers (Tenants): When you make an enquiry or purchase, your contact details are shared with the relevant seller to facilitate the transaction.
- Payment Processors: Payment information is shared with Stripe or other payment providers to process transactions.
- Service Providers: Third-party services that help us operate the platform (e.g., email providers, hosting).
- Legal Requirements: When required by law or to protect our rights.
5. Payment Information
Payments on the Exchange may be processed by Stripe. StudioHub Collective does not store full credit card details. Payment processing is handled securely by our payment provider and is subject to their privacy policy and terms.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under the Privacy Act 2020 (New Zealand), you have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your information (subject to legal requirements).
To exercise these rights, please contact StudioHub Collective at info@studiohub.co.nz.
8. Cookies
We use cookies and similar technologies to enhance your experience, analyse usage, and provide certain features. You can manage cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.
10. Contact
If you have questions about this Privacy Policy, please contact StudioHub Collective at info@studiohub.co.nz.